Our office will be closed for celebrating our Lunar New Year from 20 to 26 January 2023. It will take around 1-2 days for us to reply to your ticket.

Okay
  Public Ticket #1304793
technical issues
Closed

Comments

  • Boris started the conversation

    Hi, 

    1. How can I change color blue in shop page for sidebar filter ? and generally how can I change blue color from whole website ? ( to change primarily,secondary .....colors) .

    2.How to remove sign in/log in option in top header ?

    3.How to but image for boxed layout just in sides of the page not inside.

  •  1,006
    Ha replied

    Hi,

    #1. Please refer to our tutorial to change the color https://wpopal.ticksy.com/article/10246/edit/

    #2. Go to : \themes\medicare\page-templates\parts\topbar.php

    Remove the highlighted part of the image: https://prntscr.com/gmi0tx

    #3. Can you send me the related pictures?

    I need more info.

    Thanks !


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hi,

    I try do change the colors with tutorial that you show me below I changed all colors blue to other code in woocommerce css.stayle and didn't changed !? 


    just to be more specific you can find image on this link , blue filter for woocomerce shop page 

    https://1drv.ms/i/s!AidvTuUGKec3jx2Rd-mlcxoVlA5d


  • Boris replied

    and for #3 : https://1drv.ms/i/s!AidvTuUGKec3jx70uawTNqugyISE 

    i want it to put background image just on sides of page (boxed layout)

  •  1,006
    Ha replied

    Hi,

    About your issues, pls send FTP and Admin web account  for me, I will check and help you.

    #1. Change color.

    Please send me the color (#color) , I will change for you.

    #2. Background image just on sides of page

    Our theme does not support that change, but please send FTP and Admin web account information, I will check and help you.

    Thanks !




    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    FTP Username: [email protected]

    FTP server: gator3241.hostgator.com

    FTP & explicit FTPS port: 21

    password: drdunjic2017

    #1  Need to be changed to this color #fe7e01  ( and please explain me how did you changed? just to know if i want it to change to some other color! ) 

    #2 if you find way to change  it please tell me to how if I want it to change to some other image ! 

    #3 Is it possible to put image in header ? and how ? 

    #4 and can you change it for me all blue color in theme (text,add to cart button ,links.....) to this color #fe7e01

  •  1,006
    Ha replied

    Sorry, i was late reply

    I can not change for you without your website link, pls send website link  for me.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1,006
    Ha replied

    Hi,

    I can not see your site https://prntscr.com/gq8dv2, pls send  Admin web account  for me.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Boris replied privately
  •  1,006
    Ha replied

    Hi,

    #1. Change color

    Please recheck, I fixed.

    You can change the color in style.css and woocommerce.css files (themes / medicare / css), please change all our blue code (# 58d2b0) with your color code (# fe7e01), I did that, the current main color is # fe7e01.

    #2. I checked and found to do this to customize our theme, it will take a long time. You will have to pay for this.

    #3. You can add what you want to the header, edit in the header.php file 

    wp-content/themes/medicare/header.php

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hi,

    Thank you for changing me the color but main thing with blue color that I want to be changed it is not changed. https://1drv.ms/i/s!AidvTuUGKec3jyWeKTXuqvUS6ZUa Let me know how or if you could change it. 

    and also this woomorece blue filter https://1drv.ms/i/s!AidvTuUGKec3jyWeKTXuqvUS6ZUa is not changed, I need to be changed to the same color #fe7e0.

    and also there are still some  texts and buttons with blue color how can I changed it to same color #fe7e01 https://1drv.ms/i/s!AidvTuUGKec3jybOBb6LwaVEdNV_ and this blue color need to be change in text https://1drv.ms/i/s!AidvTuUGKec3jydZQnMyphZLLun3 

  •  1,006
    Ha replied

    Hi,

    Please recheck, I fixed.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Thank you very  much.

    I just need some more things to be changed.

    #1  https://1drv.ms/i/s!AidvTuUGKec3jyj9Kdz197zmOrIF Blue color on product title need to be change to this color as well  #fe7e01 and also blue arrows https://1drv.ms/i/s!AidvTuUGKec3jy4naCHhsv2mZmgY need to be change to this color as well  #fe7e01

    #2 and also hoover title on posts https://1drv.ms/i/s!AidvTuUGKec3jynh86DwqbCKMBUC also need to be change to this color as well  #fe7e01

    #3 and also hover on main menu https://1drv.ms/i/s!AidvTuUGKec3jyp7f5h0sAeCiOiN need to be change to this color as well  #fe7e01

    #4 and also footer colors need to be change https://1drv.ms/i/s!AidvTuUGKec3jyvZiOxZF72Y9yex hover link to this color #fe7e01 and titles need to be change to this color #fe7e01 (drdunjic,povezani sajtovi,proizvodi,novine iz sveta medicine,twitter) 

    #5 and also social media buttons hovers on top menu need to be change to this color  #fe7e01 https://1drv.ms/i/s!AidvTuUGKec3jywmkp6KeVqWoLS- 

    #6  I already ask you about putting some image on sides of the pages. You told me maybe will me possible when you have my ftp details. Can you try now to put some image on the sides of the pages like this https://1drv.ms/i/s!AidvTuUGKec3jy3p1bo1YGOOZPAM ( orange dots on sides of the page ) I will provide you the picture if it is possible. 

  •  1,006
    Ha replied

    Hi,

    I have changed for you, please recheck.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Thank you veeery much for fixing this things.

    But i have some more things to be fixed

    #1 I just realize that i have problem in my filter, you changed all to be atorange color but please look at this image https://1drv.ms/i/s!AidvTuUGKec3j0Bd5ua6XXX37e2J it it half orange and half blue !? Can you change that for me ? 

    #2 and How can I disable Log in / Register function ? 

    #3 Also I need to know how can I change display Text on grid element (Best Sellers and New Arrivals ) or How ca I disable it  ? https://1drv.ms/i/s!AidvTuUGKec3j0ELvea63ZVaPAxp

    #4  I already ask you about putting some image on sides of the pages. You told me maybe will me possible when you have my ftp details. Can you try now to put some image on the sides of the pages like this https://1drv.ms/i/s!AidvTuUGKec3jy3p1bo1YGOOZPAM ( orange dots on sides of the page ) I will provide you the picture if it is possible.

    #5 and also if you could explain it to me how can I put background image in header in field where is locate main menu and logo  ?

    #6 and also social media buttons hovers on top menu need to be change to this color  #fe7e01 https://1drv.ms/i/s!AidvTuUGKec3jywmkp6KeVqWoLS- 

    #7 How to enable sticky main menu ?

  •  1,006
    Ha replied

    Hi,

    #1, #2, #3, #6, #7

    Please recheck, I fixed.

    #4. Please send me image, I will help you.

    #5. Please use the following css code

    https://www.w3schools.com/cssref/pr_background-image.asp

    #opal-masthead {

    background-image: url("image.jpg");

    }

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Thank you.

    I just have one more issue. How can I disable icon for sign in on menu https://1drv.ms/i/s!AidvTuUGKec3j0Lp7fVBtDJeCNTy

  •  1,006
    Ha replied

    Hi,

    Please delete the following code:

    <li class="fa fa-pencil-square-o icon space-right-13" aria-hidden="true"></li>

    Go to : \themes\medicare\page-templates\parts\topbar.php

    https://prntscr.com/gsndj7

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hello,

    I'm sorry but I recently had some trouble with website and i recently restore it from backup, but after restoring my website some previous changes that you made on website doesn't change it as is before. 

    Could you please look over the link below and try to help me to change some color that didn't change it. All this links just need to change colors to this color #fe7e01

    #1https://1drv.ms/i/s!AidvTuUGKec3lUmbTrqRX2QGUNXA ( all things that doesnt have  this color #fe7e01 )

    #2 https://1drv.ms/i/s!AidvTuUGKec3lUrUtgdXVGMqSwgu ( blue colors to be changed) 

    #3 https://1drv.ms/i/s!AidvTuUGKec3lUvCHtKuy8u14dWG ( main menu to be changed to this color #fe7e01 )

    #4 https://1drv.ms/i/s!AidvTuUGKec3lUx6EThcjQO337y2 ( all colors to be changed to this color #fe7e01)

    #5 https://1drv.ms/i/s!AidvTuUGKec3lU2FqhJ5cp0utCOF ( footer hover links need to be changed to this color #fe7e01)

    #6 https://1drv.ms/i/s!AidvTuUGKec3lU6WD8V7eeIPY4jm ( product title need to be changed to this color #fe7e01 )

    FTP Username: [email protected]
    FTP server: ftp.supplemento.rs
    FTP & explicit FTPS port:  21

    https://1drv.ms/i/s!AidvTuUGKec3lU88SVBJeNlJ0mXG

    #7 and I have one more issue. When I click on shop page and then when i click on filter for product category there is not a images on products https://1drv.ms/i/s!AidvTuUGKec3lVA791ES3Wmy-0ZL  . Where i can upload it to be visible ? or how can I disable  empty product to not to be visible when i click on category on filter. https://1drv.ms/i/s!AidvTuUGKec3lVHKEAT5Aapk3YBm

    #8 and I also want it to disable sort by function to not be visible ... 

  •  1,006
    Ha replied

    Hi again,

    I can not login Admin your site and send me the FTP password, please recheck.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    ftp password : supplemento007

    wp admin: dunjic
    wp password: DrDunjic2017

    and also I would like to know if you could help me to to remove some malware that my antivirus plugin detected .
    Those files below antivirus recognize as File with malicious codes :

    /wp-content/plugins/kingcomposer/assets/js/kc.fonts.js
    /wp-content/plugins/kingcomposer/includes/kc.extensions.php
    /wp-content/plugins/kingcomposer/includes/kc.ajax.php
  •  1,006
    Ha replied

    Hi,

    I changed the color for you, please recheck.

    Please save two files style.css and woocommerce.css (/wp-content/themes/medicare/css)

    #7. You can add a photo in : Edit category >> Thumbnail

    https://prntscr.com/gvyuus

    #8. It seems you have solved the problem

    #9. remove some malware.

    If you remove this file, the site may have a serious error, kingcomposer is a required plugin to use on our theme.

    Thanks.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hi,

    Thank you very much for corrections.

    I just have few more issues, 

    #1 about malware what can i do or how can i know which code is malware in those files ? can i just remove unwanted code ?

     #2 and How can I disable Log in / Register function ?  ( I already delete this code <li class="fa fa-pencil-square-o icon space-right-13" aria-hidden="true"></li> and uncheck anyone can register option in settings but   Log in & Register option is still there on top bar header https://1drv.ms/i/s!AidvTuUGKec3lVJrE5K_0-pIsP3I

    #3 If you could tell me where are locate those files in file manager to change text display

    #4 and If you could tell me where is location of the files to change text display for Billing details on checkout (first name,last name,country,street address,phone....) https://1drv.ms/i/s!AidvTuUGKec3lVT2F0hFOd3P0sp7 and also "Order notes" text displaying ? 

    #5 How to put links in social media buttons on top header ?

  •  1,006
    Ha replied

    Hi,

    #1. I'm not sure about this issue, I think it's not important , please contact the 'Antivirus' sidebar support they will verify and help for you.

    #2. Please recheck, I fixed.

    #3. Can you tell us more about the problem you want to change?

    #4. The above text belongs to the plugin woocommerce, you can change the text on the plugin 'loco translate', please translate the plugin woocommerce.

    https://wordpress.org/plugins/loco-translate/

    #5. You can add the link in: Widgets >> Header Social

    https://prntscr.com/gwdne9

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hi,

    I just have one more question for you.

    #1 How can I change this black text color  https://1drv.ms/i/s!AidvTuUGKec3lV5GRQRKSvt8s8cM (both on hover and active text in black)  need to be changed to this color #adf450

  •  1,006
    Ha replied

    Hi,

    Please recheck, I fixed.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Thank you.

    I just realize that I have one more issue . On products on home page at "sales-flash" (akcija) seem to have some error . Exlamation Mark need to be removed from "sales flash" https://1drv.ms/i/s!AidvTuUGKec3lWHNatV95mKiPIhU  . Just need to be written "akcija"


  •  1,006
    Ha replied

    Hi,

    Please recheck, I fixed.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hi,

    Thank you. but i also realize that some of the setting that you already change in one of my past questions returns to default setting  " #1 How can I change this black text color  https://1drv.ms/i/s!AidvTuUGKec3lV5GRQRKSvt8s8cM (both on hover and active text in black)  need to be changed to this color #adf450 " 


  •  1,006
    Ha replied

    Sorry,

    I did for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Thank you,

    I have one more issue, on checkout page country (zemlja) tab not working now but it was working before ?  https://1drv.ms/i/s!AidvTuUGKec3lW1q6UZ5EP4VJQkQ

    I also tried to change in woocomerce setting base location but there isn't any countries there https://1drv.ms/i/s!AidvTuUGKec3lW4txLKIi5hbnZvt

  •  1,006
    Ha replied

    Hi,

    I am checking for you, please wait, I will inform you when finished work.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Boris replied

    Hi,

    Its ,fine now, I fix it. thank you for helping.