Okay
  Public Ticket #1256461
c22c325d-1ec7-4f9c-8d0b-0bc984cbbea4
Closed

Comments

  • george started the conversation

    Hello My name is George and I would like to solve some questions about the themelexus I have bought from you.
    I would translate the following Web site points to tell me which php files are located.
    I attach photos to you.
    Thanks in advance!!!!!

  •  691
    Ha replied

    Sorry, i was late reply.

    Our theme come with POT language file to help you translate to any languages. You can find POT file from folder : wp-contents/themes/[yourtheme]/languages

    **If your theme do not includes that POT files, please make sure you downloaded latest theme version.

    Using plugins loco translate to translate that POT files : https://wordpress.org/plugins/loco-translate/

    You will not need to change language in file, that is difficult and lost many time.

    Thanks.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Hi, thank you in principle for your help regarding the translation of the template.

    My next question is from which I turn on the register page to look like in your own template here https://wpopaldemo.com/tristate/my-account/.

    In my own template I just unlink the form http://www.e-ydor.gr/e-ydor/my-account/
    Thanks in advance

  •  691
    Ha replied

    Hi,

    Please enable it on the (Enable customer registration on the "My account" page.)

    WooCommerce >> Settings >> Accounts: https://prntscr.com/gae4d8

    If the problem still occurs, pls send FTP and Admin web account  for me, I will check and help you.

    Thanks.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Hello there was something so simple thanks for your prompt reply

  •  691
    Ha replied

    Dear mate,

    If you still have any problems, please let me know. I will be here to assist you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Hello I have two queries yet regarding the functionality of the template and I hope I will not reinstall you :)1) On the store page I want to translate the right-hand finish as shown in the picture below.

    https://ibb.co/iJjwMk

    2) In the product rating form it throws an alert window that I have to rate the product but the form does not run a scoring option to choose.I attach below the icons and url of the pages.Thank you in advance

    https://ibb.co/dr7i1k

    http://bit.ly/2imSrWw

    http://bit.ly/2vbNJwG

  •  691
    Ha replied

    Hi,

    About your issues, pls send FTP and Admin web account  for me, I will check and help you.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   george replied privately
  • george replied

    Hello I have you column of the ftp and admin entries in prive message i hope you have it through

  •  691
    Ha replied

    Hi,

    I checked for you, please wait.

    I will notify you upon completion

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  691
    Ha replied

    Hi,

    Please recheck, I fixed.

    #2. I added the php code in the "functions.php" file.

    /wp-content/themes/tristate/functions.php, You can find at the end of the file.

    Thanks.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Good morning.
    Thank you very much for the immediate response and the immediate solution to all the questions I have gotten to you.
    The support you provide is great thank you.

  •  691
    Ha replied

    Hi,

    We are happy to work with you. If you still have trouble let us know, we are always ready to help you.

    Thanks.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Hello. I would like the line with the spelling's name not to appear in the product box.

    I attach a photo to you to understand it

    thank you


  •  691
    Ha replied

    Hi,

    About your issues, add the following css code: Appearance >> Customize >> Additional CSS

    .nameuser-inline .product-block .opal-nameuser .user,  .nameuser-inline .product-block .opal-nameuser > .name::after {

    display: none;

    }

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Thanks for the prompt reply by placing the css you gave me was deleted in the name of the user only on the six saws that appear on the home page by clicking the button see more as on the store page continues to appear the user you attach photos to understand I mean

    Thank you very much

  •  691
    Ha replied

    Hi,

    Please recheck, I fixed.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Thank you again for responding immediately to my problem and I would like it to be easy to tell me the changes you made in a case where in the future I want to restore the user to products

  •  691
    Ha replied

    Hi,

    I changed the css code that I sent you earlier, you can check in: Appearance >> Customize >> Additional CSS.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Thank you.

  •  691
    Ha replied

    Dear mate,

    If you still have any problems, please let me know. I will be here to assist you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Hello again, would you like to tell me how to disable others and activate the shopping cart as well as the buttons in the grid products

    I attach a photo to you to understand what I mean.

  •  691
    Ha replied

    Sorry, i was late reply.

    I checked and found the buttons are still showing fine, can you tell more about this?

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    What I am asking you is if I can somehow turn off and activate the buttons and the basket I hope you understand me. Thank you

  •  691
    Ha replied

    Hi,

    Sorry, our theme has no option to disable or enable these buttons.

    You can use the following css code to hide them:

    .product-wrapper.pos-right .product-block .button-action, .opal-topcart { display: none; }

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    Thank you for responding immediately to my problem.

    :)

  •  691
    Ha replied

    Thank you

    Have a nice day


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • george replied

    hello, after i updated to woocommerce  i started having problems with the emails, i dont get orders email notifications, and the customer does not get receipt or order confirmation too, the only way to send emails is to go to order actions and (resend new order or customer invoice) and thats hard to send the order confirmation manually.

    Thank you

  •  691
    Ha replied

    Dear mate,

    Sorry, our theme is in the process of being updated to be compatible with the new woocommerce, please use the older version of Woocommerce 3.2.6.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!