Okay
  Public Ticket #1158112
opalmembership
Closed

Comments

  • Micaela started the conversation

    Guys,

    Please... Look at this issue:

    Warning: require_once() [function.require-once]:
    Unable to access
    /home/vanesa/public_html/wp/wp-content/plugins/opalmembership/includes/libraries/class-recursive-arrayaccess.php
    in /home/vanesa/public_html/wp/wp-content/plugins/opalmembership/inc/core/class-opalmembership-session.php on line 92

    Folders: includes and libraries do not exist

    /includes/libraries/class-recursive-arrayaccess.php

  •  662
    Ha replied

    Dear mate,

    It would be quicker to solve this issue if you could explain steps by steps to replicate the problem and then me ftp , back office account. we will check for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Micaela replied privately
  •  662
    Ha replied

    Dear mate,

    Please send me ftp and back office account, We will check for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Micaela replied privately
  •  662
    Ha replied

    Dear mate,

    We can't login back office account, https://www.screencast.com/t/pBbylvfBsGzg

    Please check again.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Micaela replied privately
  •  662
    Ha replied

    Dear mate,

    We can't login back office account. FTP account error : https://www.screencast.com/t/AE8bIjgQx83Z

    You can install again wordpress or check again ftp then we will check for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Micaela replied

    I don't understand why can't do it. I connect perfectly!

    https://www.screencast.com/t/2eyJad4Yz70Y

    could login wordpress back office?


  •  662
    Ha replied

    Dear mate,

     We can't access ftp : https://www.screencast.com/t/9JogMRB2kA

    You can send me cpanel  account, we want check again code.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Micaela replied privately
  •  662
    Ha replied

    Dear mate,

    You can install again default wordpress ? We can't login back office.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Micaela replied privately
  • Micaela replied

    I could make it work on my server!
    I will work here and then I will implement it on my client's server. Any problem, I'll contact you again.

    Thank you

  •  662
    Ha replied

    Dear mate,

    Ok.  If you still have any problems, please let me know. I will be here to assist you. 

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!