We are experiencing a very high volume of tickets at the moment, but we are doing our best to get back to you as soon as possible. Thank you,
Please... Look at this issue:
Warning: require_once() [function.require-once]: Unable to access /home/vanesa/public_html/wp/wp-content/plugins/opalmembership/includes/libraries/class-recursive-arrayaccess.php in /home/vanesa/public_html/wp/wp-content/plugins/opalmembership/inc/core/class-opalmembership-session.php on line 92
Folders: includes and libraries do not exist
It would be quicker to solve this issue if you could explain steps by steps to replicate the problem and then me ftp , back office account. we will check for you.
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Please send me ftp and back office account, We will check for you.
We can't login back office account, https://www.screencast.com/t/pBbylvfBsGzg
Please check again.
We can't login back office account. FTP account error : https://www.screencast.com/t/AE8bIjgQx83Z
You can install again wordpress or check again ftp then we will check for you.
I don't understand why can't do it. I connect perfectly!
could login wordpress back office?
We can't access ftp : https://www.screencast.com/t/9JogMRB2kA
You can send me cpanel account, we want check again code.
You can install again default wordpress ? We can't login back office.
I could make it work on my server!I will work here and then I will implement it on my client's server. Any problem, I'll contact you again.
Ok. If you still have any problems, please let me know. I will be here to assist you.