Okay
  Public Ticket #1140582
KingKomposer dosn't work.
Closed

Comments

  •   andrey started the conversation
  •  662
    Ha replied

    Hi,

    I think the problem from cache or plugin on your site.

    Please delete all cache folder on your site + deactive all plugin and recheck.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • andrey replied

    this doesn't help. it must be problem with javascript and template.

    can u solve this problem please?

    i can give u access in private message.

  •  662
    Ha replied

    please send me again ftp + admin account

    i will check for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   andrey replied privately
  • andrey replied

    Hello.
    so, tell me please.

    did u look site problem?

  •  662
    Ha replied

    i can not access your FTP

    please send me again

    :(


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   andrey replied privately
  •  662
    Ha replied

    please recheck

    Response: 530 User 'lcarouse_lexus' denied by access rules (http://www.ukraine.com.ua/faq/530-User-user_ftp-denied-by-ac.html)



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   andrey replied privately
  • andrey replied

    So, i saw, that you tried to fix problem, thank you. But it still doesn't work =(

    when u will fix it, tell me please what was the problem, so i will fix it in feature myself, thx.

  •  662
    Ha replied

    Please try deactive some plugin, 

    i think your site occur conflict between the plugins



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • andrey replied

    i deactivated all plugins except of KingComposer.

    ant it still doesn't work

  •  662
    Ha replied

    wait me check again


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  662
    Ha replied

    could you check hosting again?

    i tried with default wordpress theme, but it' not work

    Please try setting ssl again

    and send me admin account again?

    i can not access it


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   andrey replied privately
  •  662
    Ha replied

    Please setting again ssl on hosting

    your site can not loading JS

    so Kingcomposer not work


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • andrey replied

    Oo yeah! Thank You very much!

    i turned off SSL and now it works. 

    The error was that I had all requests from http redirected to https and probably the paths of the Jquery were absolute.

    so if in admin panel i am on HTTPS kingcomposer plugin doesm't work, but if http its OK.

    tell me please where can i change jquery path on relative path

  •  662
    Ha replied

    Please try contact with King Composer author.

    I think them will resolve for you quick more


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   andrey replied privately
  •  662
    Ha replied

    Let me know if you need another assistants!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • andrey replied

    Hello! I have some problem with translation. 

    I can't find this words LOG IN, Forget ur password and other.

    I tnik they must be in berrykid theme PO file or smth like this.

    For example i translated My account, Logout, Wellcome and its OK. but some words and phrases disappered...

    Thank you.

  •  662
    Ha replied

    Please install Loco Translate pulgin then translate Wpopalthemer plugin;



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • andrey replied

    Yes, thank you!

    i updated PO file and words and phrases appeared.

    tell me, please. my old problem came back. 

    today KingComposer plagin updated and now it hides in admin panel, when i try to edit or create smth. BUT, if i login to admin panel with Google Chrome "Incognito mode". it works..... so i think problem is in cache or smth else. i deleted many new plagins such as SuperCache and other optimizations but it still disappeares in normal mode..

    advice me smth, please

  • andrey replied

    Ok, it was problem in browser cache.... it didn't clear with normal refreshing

  •  662
    Ha replied

    Can i help you now?

    Your problem was resolved?


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!