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  Public Ticket #1116124
Bug
Closed

Comments

  •  1
    Davi Assumpção started the conversation

    Hello. Congratulations on the theme ... it's great. I am a digital agency and a client of mine is complaining about a bug that is appearing on the screen to complete purchase when the user does not have a registration. The message that asks if the user has a registration is presenting the layout error as the file attached to this ticket ..... when opening the firefox element inspector, I noticed that two divs are causing this error ... if I delete them By firefox inspector, the problem disappears ... could you help me solve this? The attached file shows both the error area as well as the divs that cause the error .... my project is in Portuguese .... but this error only appears when the user does not have a registration and wants to complete a purchase.

  •  1,007
    Ha replied

    Dear

    Sorry for my delay reply

    but i can not see attacth file

    please send me admin and ftp account

    i will check for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Davi Assumpção replied

    Good morning, thank you for the feedback. The error is happening on the checkout page ... translated to Portuguese, the link is: www.pequenainfancia.com.br/finalizar-compra and when the user is not logged in .... as requested, follow access data:

    To admin: www.pequenainfancia.com.br/wp-admin
    User: daviassumpcao
    Password: d03r03a82

    To FTP:
    Ftp.pequenainfancia.com.br
    User: pequenainfancia
    password: [email protected]

    I attached printscreen again

  •  1,007
    Ha replied

    please clear cache

    i fixed css style for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Davi Assumpção replied

    Good Morning. The error persists only in the password recovery screen, as shown in the attached file. The FTP access data is on this ticket to access the CSS. Could you solve it? After a thorough project verification, we only detected this bug after the last CSS fix.

  •  1,007
    Ha replied

    Please add css code to style.css file

    .woocommerce-account .woocommerce,
    .woocommerce-checkout .woocommerce{clear: both;}
    

    then clear cache, it'll be fixed


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Davi Assumpção replied

    Awesome support ! Thank you so much!