Okay
  Public Ticket #1104047
BUGS
Closed

Comments

  •  2
    orianna started the conversation

    Hello,

    This theme is riddled with bugs!

    There are issues like  logo and is container doesn't shrink did sticky header. The image grid doesn't resize pics in equal sizes and the canvas area isn't properly being used by the image grid.

  •  2
    orianna replied

    Also, the parallax image options don't work on the website!

  •  681
    Ha replied

    Dear mate,

    Could you send me some screenshots with description please? then send me ftp and back office account, we will check for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   orianna replied privately
  •  681
    Ha replied

    Dear mate,

    We have already received your issue reports, we are sorry for that. Please send me back office account.

    - FTP:  Please send me Hostname, we don't see it.

    Then we will check for you. we are sorry for the inconvenience

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    orianna replied

    Hello,



    FTP: orianna@themarketingsmith.com / Liberty2014!
    This is the subdomain that is having issues with your theme: http://demowebsite.themarketingsmith.com

  •  681
    Ha replied

    Dear mate,

    - If you look at the footer, the footer columns are not evenly displaying.. 

    Please see image: https://www.screencast.com/t/cJl6vLwUbj

    - If you look at appearance/settings there is not place to change font/

    Please  access Customizer go to your admin Dashboard  Navigate to Appearance >> Customize 

    Then choose color and edit color.

    - If you look at the settings bar..... Please see image: https://www.screencast.com/t/YaRpwWz4m

    - If you look at the header.... Please see image: https://www.screencast.com/t/aJUjbmgNP

    Thank you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!