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  Public Ticket #3080655
errors in the responsive display on smartphone
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Comments

  •  1
    snipergiallo started the conversation

    Hello, the theme is perfect for desktop, but in the smartphone view there are many problems. First from iphone safari the contents are not seen at all. Then i've try with to google chrome on iphone, and there are problems in columns and displaying images. (see the attachment).

    In elementor builder I can see everything well, so I set the margins, and the columns wrap .... but then live on smartphone there are errors.

    Has it happened to you other times? can you help me to solve these problems? Thanks for support

    Luca M.

  •  1
    snipergiallo replied

    these the error on chrome in Iphone 

    Attached files:  IMG_0250.PNG
      IMG_0246.PNG
      IMG_0249.PNG
      IMG_0248.PNG

  •  1,007
    Ha replied

    Hello,

    About this issue, please follow guide at here: https://themelexus.ticksy.com/article/17755/


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    snipergiallo replied

    Hello,

    thanks for the support, i have resolved the problem of responsive layout, in chrome, brave, but I do not understand why from safari of my iphone 8 most of the contents are not seen ... there is only the header, the footer and the rest is background without text. can you check? thank you

  •  1,007
    Ha replied

    Hi,

    I have checked your website on Iphone 8 with Safari browser, now it is showing normally.

    Please delete all caches and recheck your site.

    Attached files:  Image from iOS.png


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    snipergiallo replied

    ok, thanks a lot for support

    have a nice day

    regards

    Luca M.