Okay
  Public Ticket #2807539
instalattion
Closed

Comments

  • Ricardo Cabral started the conversation

    This theme has not any package ready for installing demo.

    Attached files:  photo.png

  • Ricardo Cabral replied

    Good evening due to the amount of problems I verified in the theme, I demand the return of the money I spent on the theme, the money can be sent by the same payment method, thank you
  •  645
    Ha replied

    Hi there,  If you are not satisfied with our theme, we would like to give you your money back. You can submit a refund request here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- . Thank you,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Ricardo Cabral replied

    Good afternoon,
    Two weeks ago I sent an email through https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- to ask for a refund of the money spent on the Souldeli theme - Restaurant & Cafe WordPress Theme, they said to me that the situation was going to be dealt with but so far nothing has happened, can you please see what is happening ? I'm waiting for an answer ASAP!
    Thank you,

  •  645
    Ha replied

    Hi there, 

    We can not find a request refund with username Ricardo Cabral. Did you purchase this theme with other username? Pls kindly check for us and let us know your username on Envato. We will refund for you asap. 

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Ricardo Cabral replied

    Hi My name acout in evato is WebportoRC