Okay
  Public Ticket #2676725
Fatal Error
Closed

Comments

  •  3
    naithonburiwebsite started the conversation

    Hi Team,

    I installed Erios theme on Xampp and followed exactly what the instruntion showed in the video below

    However, I stucked at the end of installation process. After it's installed. there is a message showed up as per attached. I dont know if it is because I use Wordpress 5.6 becuase in the video, the Wordpress's version is 5.5.1.  


    Thanks in advance fo your reply, 

    Attached files:  messageImage_1612081815022.jpg

  •  685
    Ha replied

    Hello Mate,

    Please download the package and theme again from ThemeForest! And then, you can upload theme's latest version 1.0.8.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hello Team,

    It's still not working. I even download from here but when i am installing. it still showed the same message

    1250258445.png

    Would you mind giving me the latest updat version here ?

  •  685
    Ha replied

    Hello Mate,

    Please send me your admin account, I will check it for you! Or you can use this file on attachment

    Hope it help!

    Thanks

    Attached files:  erios-theme.zip


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hi Team,

    Thanks for the file. It's working now but still stuck here. My account ID is Naithonburiwebsite 

    5197481725.png
  •  685
    Ha replied

    Hello Mate,

    Please send me your admin account, I will check it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Sorry mate, how can i send my ID account to you ?
    BTW i tried again and it's working but not 100%.

    There are still some errors pop up


    3407358757.png


  •  685
    Ha replied

    Hello Mate,

    - You can rollback right to the version of Elementor and edit Elementor again.

    - You can send wordpress admin and account admin at here

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hi Mate,

    I installed on Xampp so i dont know how to send my Wordpress account to you. Anyways, i already fixed that issue. Now I'm facing another issue. Plus  I already rollback to the previouse versions but none of it is working

    3466050167.png

    here is the code line 

    4147953873.png

    Thanks in advance for your support

  •  685
    Ha replied

    Hello Mate,

    Thanks for your report! Our dev will check it again and report to you quickly!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Thanks so much for your kind assistance and quick reponse.

  •  3
    naithonburiwebsite replied

    Hi Team,


    May I follow up on this ?

  •  685
    Ha replied

    Hello Mate,

    Our dev will check and update the theme and the erios-core plugin to the latest version next week.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hello Mate


    Thanks for your update. Looking forward to it :)

  •  685
    Ha replied

    Hello Mate,

    Please update the Erios-core plugin to the latest version!

    If the issue does not resolve, you can send me your admin account, I will check it for you.

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hello Mate,

    It's not solved yet. I'm ruining this on Xampp. How can i send my admin account to you ?

    Thanks for your support as always. Appreicate really

  •  685
    Ha replied

    Hello Mate,

    Please install a live site to show the demo! I will check and support you quickly!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hello Mate,


    I already put it on live server and all the problems are gone !


    Thanks so much for your great support. Love it :)