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  Public Ticket #2667850
Woocommerce not sending emails of purchases
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  • Martin_Pace started the conversation

    Hi there.

    Please help.

    Woocommerce stopped sending my emails when a customer purchases a product.

    Hope to hear from you as soon as possible

    -Sheldon

  •  578
    Ha replied

    Hello Mate,

    - You can check your config emails again:

    3446178066.png

    and config mail server 

    8375654991.png

    or you can refer link:

    https://www.mailpoet.com/blog/woocommerce-email-not-sending/#:~:text=It's%20possible%20that%20you've,ticked%20before%20you%20save%20changes.

    Hope it help!

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Martin_Pace replied privately
  •  578

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Martin_Pace replied

    Hi There, i have tried everything and still my mails are not working. Can i request that you could please login to my back end and have a look and see if you could help configure it?

    Please my client is not very happy 

  •  578
    Ha replied

    Hello Mate,

    Please send me your admin account, I will check it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Martin_Pace replied privately
  •  578
    Ha replied

    Hello Mate,

    I have just install plugin test mail

    5507251318.png

    and send to your mail:


    2110408372.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Martin_Pace replied

    Hi there, yes i revived the mail but the issue is with woocommerce not notifying the customer that their order is being processed and i am not receiving a New order mail

    Please check that for me as the issue i am having is with woocommerce

  •  578
    Ha replied

    Hello Mate,

    Sorry, please contact with the woocommerce plugin, they will support for you bestter.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Martin_Pace replied

    How do i get in touch with them? can you provide me with a email?

  •  578
    Ha replied

    Hello mate,

    You can add a new top at here:

    https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/

    6558717037.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!