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  Public Ticket #2276392
Product Pages & Layout Broken
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  • Tarun started the conversation

    I am having a number of issues with the template:

    1) Safari shows an erratic shop layout on the homepage and displays the content in a strange way overall 

    2) The first column for shipping has the text all cut off

    3) The product pages zoom in automatically after scrolling and break the responsive layout

    4) The template as a whole is loading slow and breaks on occassion

    Attached files:  1 pc.png
      2 pc.png
      3 pc.png

  •  691
    Ha replied

    Hello Mate,

    - 1, 2.png i have just add custom css

    - sorry, i can not see the same issue 3pc.png

    - about loading page: please contact with your sever to change show about caching or install this plugin 

    https://wordpress.org/plugins/autoptimize/


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Tarun replied

    Thanks!  

    As far as #3 - Have you looked at it on mobile?  it looks good and then as you scroll it starts zooming in and breaking the layout.  


  •   Tarun replied privately
  •  691
    Ha replied

    Hello Mate,

    Please add content at here: http://prntscr.com/qqjxzw, it will show this text content! Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Tarun replied

    sorry, im a bit confused.  what is in your screenshot is what i am showing.  do i need to change something for it to show up in my chrome browser?

  • Tarun replied

    Also, the revolution slider resolution seems to be much worse after what you did to display the products properly in safari.

  •  691
    Ha replied

    Please be informed that our office will be closed during Tet holidays (Lunar New Year holidays) in Vietnam as the schedule below.
    Tet holidays: Jan 23 ~ Jan 29, 2020

    All the work will be resumed from Jan 30, 2020.
    We are sorry for any of your inconvenience possibly happening during the holidays.
    We would like to appreciate all of you for supporting us.
    Please do not hesitate to contact us if you have any concerns.
    Have a great holiday and Happy Lunar New Year!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!