Okay
  Public Ticket #2247223
Error pay Stripe
Closed

Comments

  •  1
    Tomeu Guiscafré started the conversation

    Hello,

    I can't pay for Stripe. When I click in Book with Stripe it does nothing and show the error in console. 

    Attachment capture.

    Attached files:  Captura de pantalla 2019-12-18 a las 18.02.32.png

  •  691
    Ha replied

    Hello Mate,

    sorry, i checked but i can not see this issue http://prntscr.com/qcu2yk


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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  •  1
    Tomeu Guiscafré replied

    Hello again,

    For you can see the problem, you must click in the button booking. 
    You can insert the credit card number: 5555555555554444
    Date: 12/2020
    CVC: 123

    Thanks.

  •  691
    Ha replied

    Hi,

    About your issues, pls send Admin web account  for me, I will check and help you.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Tomeu Guiscafré replied

    http://clubsimo.com/webnova/wp-admin/

    user: tech

    pass: FMjVQ1tJyOH%f!b1Wf)ZgUx!


    Thanks!

  •  691
    Ha replied

    Hi,
    Our dev have carefully checked your website already and see that problem is plugin errors, not our theme.
    So please contact with Pay Stripe plugin developer, then they will fix for you.
    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Tomeu Guiscafré replied

    Hello again

    The stripe is an option that comes with the theme.
    Attachment capture.


    Attached files:  Captura de pantalla 2019-12-23 a las 11.33.58.png

  •  691
    Ha replied

    Hello mate,

    please contact with Pay Stripe plugin developer, then they will fix for you!

    http://prntscr.com/qezr5h


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Tomeu Guiscafré replied

    Hi,

    I think you do not understand me. The stripe plugin that you indicate to me is not active and is not the one that works through the web.
    The active stripe payment is the one that comes with your template by default. Do you know that your template has the option of payment with stripe, paypal and offline?
    Thanks

  •  691
    Ha replied

    Hi there,

    Our dev enabled debug log and received this error:

    You must verify a phone number on your Stripe account before you can send raw credit card numbers to the Stripe API. You can avoid this requirement by using Stripe.js, the Stripe mobile bindings, or Stripe Checkout. For more information, see https://dashboard.stripe.com/phone-verification.

    Please check your Stripe account again.

    Thank you!



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!