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  Public Ticket #1265398
cannot edit/upload images
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  • edwin started the conversation

    I am unable to edit or upload any image. once i click on the edit button , nothing happens. all this on the admin area. 

    i alos notice that the vertical menu in the admin area does not colapse and the top bar is larger than normal. find attached an image 

    Attached files:  Screen Shot 2017-08-05 at 10.32.33 AM.png

  • edwin replied

    I am unable to edit or upload any image. once i click on the edit button , nothing happens. all this on the admin area. 

    i alos notice that the vertical menu in the admin area does not colapse and the top bar is larger than normal. find attached an image 

    Attached files:  Screen Shot 2017-08-05 at 10.32.37 AM.png

  •  213
    Ha replied

    Hi,

    Thank you for contacting us

    Please send us your admin panel and FTP account, we will check and support you

    And please only use one ticket for your questions so that we can follow it and not miss any tickets.

    Thank and have a nice day!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day

  •   edwin replied privately
  •   edwin replied privately
  •  213
    Ha replied

    Hello,

    I check your site, I see that you installed Quickstart of Lexus Shopping theme. The Image manager is working normally. I don't see the problem as your screenshot.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day

  •   edwin replied privately
  • edwin replied

    Oh, I just cleared my browser cache, and reset my browser settings and it all seems to work well now. Thank you for your assistance. 

    i would be happy to contact you again if i have any other issues. 

    Great theme guys.

  •  213
    Ha replied

    Okay, let me know if you see the theme's problem. We will help you to check and fix it.

    Best regards,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day