Okay
  Public Ticket #1129272
Theme Customization
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Comments

  • Aldin started the conversation

    Can you help us please The Theme Customization is showing empty, How to fix this?

    Thanks

  •  681
    Ha replied

    Dear

    please send me order ID

    i need to verification issues

    then send me admin + ftp account

    i will check and help


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Aldin replied privately
  •  681
    Ha replied

    we check it show fine

    https://www.screencast.com/t/Hylquk5D

    what's browser do you check?


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Aldin replied

    i am using chrome

  • Aldin replied

    and also i just created a new page for one of my product category using Grid Layout

    http://decorusstone.com/marble-slab/

    please check the screenshot attached the 3 product drop to the 3rd row while there is 1 product on the 2nd row

  •  681
    Ha replied

    please add under css code to style.css

    .widget-categoriestabs .list-style {
        display: flex;
        flex-wrap: wrap;
    }
    

    /themes/mohawk/css/style.css


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Aldin replied

    it didn't fix the issue

  •  681
    Ha replied

    please send me FTP account

    i will do for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Aldin replied privately
  •  681
    Ha replied

    please recheck

    we done for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Aldin replied

    Thank you for that

    I have a question I want to change the header format of the individual product

    http://decorusstone.com/product/calacatta-vagli-marble/ (this one) 

    what php page i need to look for on your files so i can i have it similar to the header I have on the Homepage

    http://decorusstone.com/

    because i want all my pages to use just one header format



  •  681
    Ha replied

    Ooop, You can choose header format for page, but can not choose for post or product

    you can choose default header for all page in customize theme https://www.screencast.com/t/nGkT9olVL1


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Aldin replied

    Yes I know about the pages, that is why I am asking about what is the php file that you use to products on your files so I can change the header from there

  •  681
    Ha replied

    Please change header for single product page in file

    /mohawk/woocommerce.php

    find to get_header

    then add your header here


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!